Made for you, then on its way

How long it takes

Everything is made to order, so shipping starts once your piece is finished, not the moment you order it.

1. We make it3–5 business days for any item, standard or custom size.
2. It’s on its way7–10 business days with tracking, usually at the quicker end. France is usually about 7.
3. At your doorAdd your phone number at checkout so the courier can reach you. It greatly reduces failed deliveries.

Every product page shows the expected delivery dates for your country before you order.

Shipping costs

All orders are tracked. Prices are for one item.

Ordering more than one piece? The cost for extra items is shown at checkout.

The shipping cost shown at checkout is final: we won’t charge you anything extra on delivery.

Tracking your order

As soon as your order ships, we email you a tracking number. Follow it any time on our order tracking page, or see every order in your account.

Customs and import duties

Buyers outside the EU, UK and US: your country may charge import duty, VAT or handling fees on parcels arriving from abroad. These aren’t included in our prices and are the buyer’s responsibility. We can’t predict the amount, it depends on your local rules.

Delays, lost and damaged parcels

• No tracking update for 5+ business days? Message us and we’ll investigate with the carrier.
• Confirmed lost? We’ll make you a new one or refund you in full, your choice.
• Marked delivered but not there? Please check with neighbours and your local post office first. We’re happy to help open an investigation.
• Arrived damaged? Send us a photo of the parcel and the item within 7 days and we’ll replace it free of charge.

Wrong address?

Please double-check your address at checkout. Spotted a mistake? Message us within 24 hours of ordering and we’ll update it before we start making your piece. Once it has shipped, we can’t change the destination.